Property Management Blog

How to Handle Noise Complaints

System - Friday, May 19, 2023
Property Management Blog

Noise complaints are a common issue faced by landlords, and it's essential to know how to address them effectively. While some complaints are valid, others may be unfounded. 

Ensuring a peaceful and enjoyable living environment for your tenants and their neighbors is crucial. In this article, we'll provide you with practical tips on dealing with noise complaints as a landlord, helping you maintain a living environment that is enjoyable for all tenants.

1. Assess the Validity of the Complaint

When you receive a noise complaint, it's important to evaluate its legitimacy. Sometimes, the complaint may stem from a personal disagreement between tenants that has escalated over time. 

If you find the complaint is valid, it’s important to take action quickly to resolve the issue. Speak with the tenant responsible for the noise. Work together to find a solution that works for everyone, ensuring the noise levels return to a reasonable level before leaving the premises.

2. Keep Documentation

Keeping documentation of noise-related incidents is essential as a landlord. This allows you keep track of multiple complaints about the same tenant or from the same tenant, which can help you get to the bottom of the problem. 

landlord taking notes at table

When investigating noise complaints, visit the property and objectively assess whether the noise levels can be considered excessive. Address the issue impartially, taking into account perspectives from both sides.

3. Handling Invalid Noise Complaints

After a thorough investigation, you may find that some noise complaints lack merit. However, it's crucial to provide closure to the person who raised the issue. Communicate with the complaining tenant, explaining that you have considered all perspectives and spoken with other neighbors. Clearly present your reasoning and, if available, provide evidence to support your conclusion.

4. Make Home Improvements

To minimize noise-related problems and improve tenant satisfaction, consider implementing the following improvements in your rental property:

  • Flooring: Install carpeting, especially in multi-unit properties with multiple floors. Carpets effectively absorb noise, promoting a quieter environment.

  • Windows: Upgrade to double-pane windows, which reduce noise penetration and increase the value of your property. Prospective tenants often appreciate such improvements.

  • Insulation: If your rental property has thin walls, consider adding insulation to reduce noise transmission between units.

  • Doors: Interior doors often have a hollow core which can allow noise to travel. Consider solid doors that can help block sound between rooms and units. 

  • Furniture: Adding furniture, such as couches, rugs, throw pillows and blankets can help absorb noise and muffle sound for surrounding neighbors.

furnished living room

5. Establish Quiet Hours

Implementing quiet hours is a long-term solution for maintaining peace and quiet. During these designated times, tenants are expected to be considerate of noise levels. You can establish quiet hours from 10 p.m. to 6 a.m. on weekdays and from 11 p.m. to 8 a.m. on weekends. 

Clearly define what constitutes "excessive noise," such as loud music, instrument playing, furniture moving, or hosting noisy parties.

Check if your property is located in an HOA community that already has noise regulations in place. Include the establishment of quiet hours explicitly in the lease agreement and consider having tenants sign an addendum. Setting these expectations at the beginning of a lease term ensures everyone is on the same page with what’s acceptable and what’s not. 

6. Prioritize Tenant Screening

To prevent noise complaints and other issues, it's crucial to select quality tenants who behave responsibly. Implement a comprehensive tenant screening solution to ensure the suitability of potential tenants. It’s important to find tenants who are responsible and respectful to help make sure they will be a positive contribution to your rental unit. 

Tenants who value their living accommodations will do the extra mile to ensure they are able to continue leasing the property.  a quality tenant is empathetic about their fellow neighbors. Secure a long-term, quality tenant for yourself with the use of a thorough tenant screening solution. 

people sitting at table for tenant screening

If you lack the resources or experience for tenant screening, consider relying on the services of a reputable property management company that can guide you through the process.

7. Hire a Property Management Company

Possibly the best way to handle tenant noise complaints is to hire a property management company to do it for you! Here at SGI Property Management, we are experts at handling properties and tenants. We’ve handled plenty of issues while managing properties, and we know how to resolve them professionally and efficiently. 

Bottom Line

In conclusion, effectively addressing noise complaints requires prompt action and personal involvement. Evaluate each situation individually and implement appropriate measures. Remember, no two issues are the same, so rely on your experience to ensure that every tenant feels valued and heard.

If you need further assistance with property management, don't hesitate to seek guidance from professionals like SGI Property Management. Our experienced team can provide expert advice to help you navigate any challenges you may encounter. We take care of everything, such as tenant complaints, property maintenance, resident screening, rent collection, property marketing, and everything in between!